Career Opportunities

thumb_08We invite qualified, motivated and dynamic individuals to submit their resume and cover letter, including salary expectation.

Please note that all applications, solicited or unsolicited, will be kept on file for twelve months after which they will be destroyed. All applications will be held in strict confidence.

We would like to thank all applicants for their interest in Haywood, however, only qualified candidates accepted for an interview will be contacted. No telephone calls will be accepted.
 
PLEASE NOTE ALL RECRUITMENT HAS BEEN TEMPORARILY SUSPENDED UNTIL THE COVID-19 EMERGENCY HAS ENDED. Any applications received during this time will be held and reviewed once it is safe to conduct interviews again. We thank you for your understanding.

Technology Support Specialist

Jul 3, 2019
Department: IT
Location: Vancouver
DatePosted: Feb 5, 2019
Job Details:

Haywood is looking to hire a Technology Support Specialist. The successful candidate will be responsible for providing operations and technical support services to meet the service requirements for Haywood Securities Inc. They will ensure that platforms, networks, business objects and applications of the infrastructure are available and operating to specified/planned levels of performance and support. Responsibilities include problem assistance, vendor management, audit and oversight, infrastructure oversight, project management, cost management and training.

 

Key responsibilities include but are not limited to:

 

  • Assisting the desktop support team with escalated issues and serving as a valuable resource and provide training where necessary
  • Provide backup support for onsite desktop support staff as needed
  • Manage, maintain, test and document disaster recovery environment
  • Manage IT compliance and standards by adhering and contributing to processes, policies, and tools within the company
  • Provide vendor oversight through proactive auditing of processes and controls including change management.
  • Review investigations after breaches or incidents, including impact analysis and recommendations for avoiding similar vulnerabilities
  • Provide input and act as a resource for related technical infrastructure projects
  • Manage physical asset tracking
  • Assist security audits and remediation efforts
  • Manage security patch enforcement
  • Manage quarterly vulnerability assessments and enforce remediation if necessary
  • Provisioning and revocation of employee credentials across disparate systems
  • Manage subscriptions and maintenance contracts
  • Provide cost management and account reconciliation for various IT services
  • Document and maintain IT procedures and site documentation.
  • Recommend, schedule and perform network improvements, upgrades and repairs.
  • Perform other IT related duties/tasks as required
 

Job Requirements:

  • Strong inter-personal skills are required, in combination with, the ability to mentor and provide direction and motivation to other employees.
  • Excellent communications and presentation skills coupled with the ability to deal with all levels of the organization.
  • Stay abreast of new technologies and tools relative to their position in order evaluate and make recommendation in these areas.
  • Ability to multi-task and work effectively and efficiently in a high-paced environment.
  • Network and/or Microsoft Certification

     

    Beneficial to have:

  • Microsoft Office 365 Admin experience
  • Microsoft certification(s) – MCSA or MCITP
  • Cisco CCNA, CCNP; Fortinet NSE and/or other networking certifications
  • Understanding of Financial Services software and tools such as Dataphile Desktop, CDS, DTCC, Thomson, Fidessa, etc.

 If your background and experience is well suited to this role please submit your resume and cover letter to careers@haywood.com.

We would like to thank all candidates for their interest in this position however, only qualified candidates selected for an interview will be contacted.