If you would like further information about Haywood Securities, contact us by e-mail at needtoknow@haywood.com.  If you have a regulatory complaint regarding the operation or handling of your account, please provide the details of your complaint in writing to the attention of Bruce Thompson, Chief Compliance Officer at the Vancouver Head Office address below. The receipt of all written complaints will be acknowledged in writing along with reference material from the Investment Dealers Association on alternative dispute resolution options and how to make a complaint to the Investment Dealer Association.

Or contact one of our offices directly:

Vancouver Head Office
Suite 2000-400 Burrard Street
Vancouver, BC
V6C 3A6
phone: 604-697-7100
fax: 604-697-7499
toll: 800-663-9499

Toronto Office
Suite 2910-181 Bay Street
Bay Wellington Tower, BCE Place
Toronto, Ontario
M5J 2T3
phone: 416-507-2300
fax: 416-507-2399
toll: 866-615-2225

Calgary Office
Suite 301–808 First Street, SW
Calgary, AB
T2P 1M9
phone: 403-509-1900
fax: 403-509-1999
toll: 877-604-0044

London Office

Haywood Securities (UK) Limited

Ryder Court

14 Ryder Street

London

SWIY 6QB

phone: +44 (0) 207 031 8000

fax: +44 (0) 207 031 8001

Registered Office:

Ryder Court, 14 Ryder Street

London, SWIY 6QB

Registered Company No. 05158291

Authorised and regulated by the Financial Services Authority

Member of the London Stock Exchange